Will AI fix prior authorization—or make it worse?
摘要
该文探讨了人工智能在医疗预授权中的应用前景与争议。预授权旨在控制医疗资源过度使用,但常导致治疗延误。AI理论上可加速处理明确合规的申请,减少等待时间。然而,2025年美国医学会调查显示,61%的医生担忧AI可能增加对必要治疗的错误拒绝,加剧保险拒赔问题。文章指出,AI能否改善预授权流程仍存不确定性。
If you’re like me, you or a loved one has struggled through the process of gaining pre-approval for the medical care that your physician has recommended. Personal stories abound regarding the tribulations of patients as they go through hoops to get their health insurer to pay for certain prescription medications, medical procedures, and more.
When used judiciously, this process—known as prior authorization—serves as a check on overuse and spending on services or technologies for which there are less costly alternatives. But a large majority of physicians voice concerns about care delays, which can cause patients to abandon recommended treatments while waiting for the insurance company to verify their eligibility and confirm that the treatment is, indeed, medically necessary. Patients who are denied care may submit an appeal, but that requires more time.
AI might be able to help. With its ability to efficiently sort through vast reams of information, artificial intelligence could theoretically expedite approval of unambiguously allowable claims, thereby reducing care delays. However, AI-driven prior authorization is facing resistance, as it may increase wrongful denials of health insurance coverage. A 2025 American Medical Association survey of physicians revealed significant concern about the application of AI tools, with 61 percent of doctors worrying that AI will exacerbate denials of what they deem are necessary treatments.
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