Inside Amazon’s robotic arms race and what it means for the future of human work
摘要
亚马逊运营着全球最多的机器人，仓库中已有超过100万台机器人全天候工作，并计划新建工厂进一步扩大机器人队伍。与此同时，亚马逊仍是全球第二大企业雇主，拥有逾150万全职和兼职员工。公司高管称机器人承担了最繁重、最易致伤的任务，减轻了人工负担。但劳工倡导组织和独立研究者指出，AI驱动的仓库自动化对与机器人共事的工人并非全是好处。有学者认为，协作机器人改变了传统自
No organization in the world operates more robots than Amazon. The company already has more than 1 million robots working in warehouses around the clock to make tens of millions of same-day and one-day package deliveries happen on a daily basis—and Amazon is poised to significantly grow that robotic fleet in the coming years as it establishes new factories to churn out increasingly more capable robot workers.
Despite deploying so many robots, Amazon is also the second-largest corporate employer in the world, with more than 1.5 million full-time and part-time human workers, according to its 2025 annual report. Amazon executives say that the growing robot fleet has eased the burden on its human workforce by taking on the toughest fulfillment center tasks that carry the greatest risks of physical fatigue and injury. But labor advocacy groups and independent researchers point to evidence suggesting that warehouse automation driven by AI is not all upside for the humans who work alongside robots.
“For the last 100 years, most of the automation that we've seen usually happens away from workers—you're taking that high-risk task away from the worker, and you're doing so in a way that is not physically proximate,” Brian Greenwood, professor of business at George Mason University, told Ars. “The rise of collaborative robots really changes that dynamic for two reasons: one is that it is physically proximate, and two, the robot has the ability to dictate the pace of work.”
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